Stewards of Affordable Housing for the Future (SAHF) and SAHF’s Housing Stability Cohort (HSC) have released a new resource, “Resident Communication Touchpoints Brief.” The brief offers pro-active, trauma-informed methods to enable housing providers to communicate with tenants at lease-up, throughout tenancy, and in cases of late rent.
In addition to describing each communication touchpoint, the brief provides examples of documents that HSC participants use to communicate clearly and effectively with residents. The sample documents highlight emerging best practices and ways in which housing operators can adjust existing policies and systems to strengthen housing stability for residents.
Read the brief here.